Customer Experience Books

32 books

10 Things They Hate About YOU: A CX Playbook for Leaders

10 Things They Hate About YOU: A CX Playbook for Leaders

Lance Gruner

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Beyond Advertising: Creating Value Through All Customer Touchpoints

Beyond Advertising: Creating Value Through All Customer Touchpoints

Yoram (Jerry) Wind Catharine Findiesen Hays

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Customer Transformation for Nonprofits

Customer Transformation for Nonprofits

Chris Hood

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Customers Included: How to Transform Products, Companies, and the World - With a Single Step

Customers Included: How to Transform Products, Companies, and the World - With …

Phil Terry Mark Hurst Phil Terry Mark Hurst

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CX & CS: Criando experiências que geram valor da estratégia à ação (Portuguese Edition)

CX & CS: Criando experiências que geram valor da estratégia à ação (Portuguese …

Euriale Voidela

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CX 2.0

CX 2.0

Eric Greenberg Stephene Klein

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CX-ISM: The Philosophy of Customer Experience: Build a Movement, Not Just a Strategy

CX-ISM: The Philosophy of Customer Experience: Build a Movement, Not Just a Strategy

Katie Louise Stabler Ccxp

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CX-ISM: The Philosophy of Customer Experience: Build a Movement, Not Just a Strategy

CX-ISM: The Philosophy of Customer Experience: Build a Movement, Not Just a Strategy

Katie Louise Stabler Ccxp

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Designing Customer Experiences with Soul: How to Build Products, Services and Brands that People Genuinely Love

Designing Customer Experiences with Soul: How to Build Products, Services and B…

Simon Robinson Maria Moraes Robinson

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Digital Experience Design: How to design, connect and improve experiences across teams, channels and technology

Digital Experience Design: How to design, connect and improve experiences acros…

Tim Thijsse

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Digital Transformation and Customer Experience: How to Succeed in The Digital Economy

Digital Transformation and Customer Experience: How to Succeed in The Digital Economy

Dr. Cajetan I. Mbama

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Everything Customer Experience: A Complete Resource - 3 Books in One

Everything Customer Experience: A Complete Resource - 3 Books in One

Carlo Demaio

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Go Big or Go Home: 5 Ways to Create a Customer Experience That Will Close the Deal

Go Big or Go Home: 5 Ways to Create a Customer Experience That Will Close the Deal

Diana Kander Tucker Trotter

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Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior. volumes 8-9. (1995-1996)

Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior. volum…

Dissatisfaction & Complaining Behavior Journal Of Consumer Satisfaction

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Managing the Customer Experience

Managing the Customer Experience

Alexander Chernev

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Netflix: Striving for Customer Satisfaction

Netflix: Striving for Customer Satisfaction

Dr. Wagih R. Elgohary Elgohary, Wagih R., Ph.D.

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Oracle CX Cloud Suite: Deliver a seamless and personalized customer experience with the Oracle CX Suite

Oracle CX Cloud Suite: Deliver a seamless and personalized customer experience …

Kresimir Juric

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Service Design for Business: A Practical Guide to Optimizing the Customer Experience

Service Design for Business: A Practical Guide to Optimizing the Customer Experience

Ben Reason Lavrans Løvlie Melvin Brand Flu

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Services Marketing: Integrating Customer Focus Across the Firm ISE

Services Marketing: Integrating Customer Focus Across the Firm ISE

Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler

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The Customer Experience Dictionary: Everything You Ever Wanted To Know About CX

The Customer Experience Dictionary: Everything You Ever Wanted To Know About CX

Ben Phillips

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The Customer Experience Quote Book: 365 Customer Experience Quotes By The World’s Top CX & Business Leaders

The Customer Experience Quote Book: 365 Customer Experience Quotes By The World…

James Dodkins

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The Customer of the Future: 10 Guiding Principles for Winning Tomorrow's Business

The Customer of the Future: 10 Guiding Principles for Winning Tomorrow's Business

Blake Morgan

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The CX Arena: What Stadiums, Stages, and E-Commerce Have in Common

The CX Arena: What Stadiums, Stages, and E-Commerce Have in Common

Benjamin Watman Segal

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The Digital-First Customer Experience: Seven Design Strategies from the World’s Leading Brands

The Digital-First Customer Experience: Seven Design Strategies from the World’s…

Joe Wheeler

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