10 Things They Hate About YOU: A CX Playbook for Leaders
by Lance Gruner
10 Things They Hate About YOU: A CX Playbook for Leaders examines customer experience through a leadership lens. Written by Lance Gruner, this business guide is designed for leaders seeking a clearer way to consider customer frustrations, organizational responses, and the role of CX in effective leadership.
About This Book
10 Things They Hate About YOU: A CX Playbook for Leaders presents a customer experience perspective for organizational leaders.
The book focuses on understanding what customers may dislike or find frustrating in their interactions with a business.
It is positioned as a playbook, offering a leadership-oriented framework for thinking about customer experience.
Lance Gruner is the author.
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