Dr. Wagih R. Elgohary

About the Author

Dr. Wagih R. Elgohary is a distinguished scholar and business consultant with over two decades of experience in customer experience management and digital innovation. Holding a PhD in Business Administration, he has advised Fortune 500 companies on strategies to enhance customer loyalty in the competitive streaming industry. His research explores the intersection of technology and consumer behavior, emphasizing data-driven approaches to satisfaction. In his acclaimed work, Netflix: Striving for Customer Satisfaction, Dr. Elgohary dissects the streaming giant's evolution, offering actionable insights for businesses aiming to prioritize user-centric models. A sought-after speaker at international conferences, he continues to influence the field through his writings and mentorship, advocating for ethical practices in the digital age.