Sanjeev K. Bordoloi
About the Author
Sanjeev K. Bordoloi is a distinguished scholar and practitioner in the field of service management, with a career spanning academia and industry. Holding advanced degrees in business administration and information systems, he has dedicated his research to bridging the gap between operational strategies and technological innovations in service-oriented organizations. Bordoloi's work emphasizes the integration of information technology to enhance service delivery, operational efficiency, and strategic decision-making. As a professor at a leading business school, he has mentored countless professionals and contributed to shaping curricula that prepare the next generation of leaders in the service sector. His insights remain highly relevant in today's digital economy, where services dominate global markets.
