Service Management: Operations, Strategy, Information Technology

by Sanjeev K. Bordoloi, James A. Fitzsimmons, Mona J. Fitzsimmons

Business Information Technology Operations Management

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A comprehensive guide to service management covering operations, strategy, and information technology for students and professionals.

ISBN-13 9781259784637 ASIN 1259784630 Views 146 Publisher McGraw Hill Year 2018 Edition 9 Format Hardcover Product Group Book Pages 544 Created April 19, 2026 Updated September 16, 2026

About This Book

This book provides an in-depth look at service management principles and practices.

It explores key topics in operations, strategy, and the role of information technology.

The content is designed for students and professionals seeking to understand service systems.

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Service Management: Operations, Strategy, Information Technology

About This Book

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