Jeanne Bliss

About the Author

Jeanne Bliss is a pioneering voice in customer experience leadership, with over three decades of experience transforming businesses through customer-centric strategies. As a globally recognized thought leader, she has advised Fortune 500 companies and authored influential books that redefine how organizations build lasting relationships with their customers. Her work emphasizes empathy, integrity, and innovation, drawing from real-world insights to create frameworks that drive sustainable growth. Bliss founded The Customer Bliss Experience, where she continues to mentor executives on fostering cultures that prioritize customer loyalty. Her practical wisdom has earned her accolades as one of the world's top customer experience influencers, inspiring a new generation of leaders to view customers not as transactions, but as the heart of business success.