Robert Johnston

7 books

About the Author

Robert Johnston is a distinguished scholar and practitioner in the field of service management, with over three decades of experience bridging academic research and real-world application. Holding a PhD in Operations Management from the University of Warwick, he has dedicated his career to exploring how organizations can enhance service delivery to achieve competitive advantage. Johnston's work emphasizes practical strategies for improving customer experience, operational efficiency, and employee engagement in service-oriented industries. As a former professor and consultant, he has advised numerous global firms on service innovation and quality management. His insights continue to influence business leaders and academics alike, promoting a customer-centric approach to operations in an increasingly service-driven economy.

Common genres

Business Management Manual Therapy Medical Operations Operations Management Osteopathy Service Management Textbook

Writing style

insightful practical evidence-based