Service Operations Management: Improving Service Delivery
by Robert Johnston, Graham Clark, Michael Shulver
Service Operations Management: Improving Service Delivery offers a focused introduction to managing and improving service operations. Written by Robert Johnston, Graham Clark, and Michael Shulver, it is a useful resource for students and professionals interested in business, management, and the effective delivery of services.
About This Book
Service Operations Management: Improving Service Delivery introduces the management of operations in service organizations.
The book focuses on improving service delivery and provides a foundation for understanding service operations.
It is suited to readers studying or working in business, management, and service operations.
Robert Johnston, Graham Clark, and Michael Shulver are the listed authors.
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