Service Operations Management: Improving Service Delivery
by Robert Johnston, Graham Clark, Michael Shulver
Explores core principles of service operations management, focusing on strategies to improve delivery, efficiency, and customer satisfaction across industries.
About This Book
Service Operations Management: Improving Service Delivery provides an in-depth look at the principles and practices of managing service operations.
The book covers key concepts essential for delivering high-quality services in various organizational settings.
Readers will gain insights into strategies for enhancing service efficiency and customer satisfaction.
It serves as a valuable resource for students and professionals seeking to understand service management fundamentals.
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