Service Operations Management: Improving Service Delivery
by Robert Johnston, Graham Clark, Michael Shulver, Nigel Slack
Explores core concepts and strategies for managing service operations, helping organizations enhance delivery, quality, and customer satisfaction.
About This Book
Service Operations Management focuses on the principles and practices required to deliver high-quality services.
The text examines how organizations design, manage, and improve their service processes.
Readers learn frameworks for aligning operations with customer expectations and business goals.
Topics include capacity management, quality improvement, and the role of technology in service delivery.
Reviews
No reviews yet. Be the first to review this book!