Don Scheibenreif
About the Author
Don Scheibenreif is a visionary thinker and business strategist with over three decades of experience in technology and innovation leadership. As a former executive at IBM, he has witnessed the transformative power of emerging technologies firsthand, shaping strategies that drive organizational success in rapidly evolving markets. Scheibenreif's expertise lies at the intersection of artificial intelligence, customer experience, and future-proofing businesses against disruptive forces. In his acclaimed book, 'When Machines Become Customers: Ready or not, AI enabled non-human customers are coming to your business. How you adapt will make or break your future,' he explores the impending rise of AI-driven entities as consumers and offers practical frameworks for adaptation. A sought-after speaker and consultant, Scheibenreif empowers leaders to navigate the AI revolution with foresight and agility, ensuring their enterprises thrive in an era where machines are not just tools, but customers.
