The Experience Maker: How to Create Remarkable Experiences That Your Customers Can’t Wait to Share
by Dan Gingiss
A practical guide to designing customer experiences that inspire loyalty, advocacy, and word-of-mouth sharing.
About This Book
The Experience Maker guides professionals in building customer experiences that stand out and encourage sharing.
It focuses on practical strategies for creating positive interactions that foster loyalty and advocacy.
Readers will discover methods to turn ordinary service into remarkable moments that customers remember.
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