Tom Fagerhaug

About the Author

Tom Fagerhaug is a seasoned management consultant and author renowned for his expertise in process improvement and organizational efficiency. With over two decades of experience advising Fortune 500 companies, he has dedicated his career to demystifying complex workflows and empowering teams to achieve operational excellence. Fagerhaug's practical insights draw from real-world implementations across industries, blending rigorous analysis with accessible strategies that drive measurable results. His seminal work, Mapping Work Processes, Second Edition, has become a cornerstone resource for professionals seeking to visualize and optimize business operations, offering step-by-step guidance that transforms theoretical concepts into actionable plans. Through his writing, Fagerhaug continues to influence leaders and practitioners worldwide, fostering cultures of continuous improvement and innovation.