Kerry Bodine

About the Author

Kerry Bodine is a renowned business strategist and customer experience expert with over two decades of experience helping organizations transform their operations to prioritize customer satisfaction. A former analyst at Forrester Research, she has consulted for Fortune 500 companies, advising on strategies that drive loyalty and growth through customer-centric approaches. Bodine's insights stem from her deep understanding of market dynamics and behavioral economics, making her a sought-after speaker at industry conferences. In her acclaimed book, Outside In: The Power of Putting Customers at the Center of Your Business, she outlines practical frameworks for embedding customer perspectives into every aspect of business decision-making, challenging traditional top-down models and advocating for innovative, empathy-driven leadership that fosters sustainable success.