Harley Manning

About the Author

Harley Manning is a visionary business strategist and customer experience expert with over two decades of experience helping organizations transform their operations to prioritize customer needs. As a former principal analyst at Forrester Research, he has advised Fortune 500 companies on leveraging customer insights to drive innovation, loyalty, and sustainable growth. Manning's deep understanding of the intersection between technology, human behavior, and corporate strategy has made him a sought-after speaker and consultant. In his acclaimed book, Outside In: The Power of Putting Customers at the Center of Your Business, he outlines practical frameworks for building customer-centric cultures that deliver measurable results. Passionate about empowering leaders to see their businesses from the outside in, Manning continues to influence the evolving landscape of customer-focused management through his writings, keynotes, and advisory work.