Fiona Tranquada

About the Author

Fiona Tranquada is a seasoned expert in user research and moderation, with over a decade of experience guiding teams through the complexities of human-centered design. Drawing from her background in psychology and practical fieldwork, she has moderated countless sessions, uncovering insights that drive innovative products and services. Her writing demystifies the often-overlooked art of moderation, offering actionable strategies for researchers facing everyday challenges. In her acclaimed book, The Moderator's Survival Guide: Handling Common, Tricky, and Sticky Situations in User Research, Tranquada shares hard-won wisdom to empower professionals in navigating ethical dilemmas, difficult participants, and high-stakes interactions. A sought-after speaker and consultant, she continues to advocate for empathetic, effective research practices that bridge the gap between users and technology.