The Moderator's Survival Guide: Handling Common, Tricky, and Sticky Situations in User Research
by Donna Tedesco, Fiona Tranquada
A practical guide offering strategies to manage common, tricky, and sticky situations during user research sessions.
About This Book
This book offers guidance for handling common and difficult situations that arise in user research.
It provides techniques to manage tricky and sticky interactions with research participants.
Readers will find advice on maintaining professionalism and achieving research goals under pressure.
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