Catherine Sheldrick Ross

About the Author

Catherine Sheldrick Ross is a distinguished scholar and educator in the field of library and information science, with a career dedicated to enhancing the skills of librarians through practical guidance and research. As a professor emerita at the University of Western Ontario, she has authored numerous works that bridge theory and practice in reference services. Her seminal book, Conducting the Reference Interview (How-To-Do-It Manuals), provides essential strategies for effective user interactions in libraries, while its updated edition, Conducting the Reference Interview: A How-To-Do-It Manual for Librarians, Second Edition (How to Do It Manuals for Librarians), incorporates contemporary insights and best practices. Ross's contributions have influenced generations of library professionals, emphasizing empathy, precision, and adaptability in information delivery. Her expertise extends to storytelling in libraries and reader services, making her a pivotal figure in fostering engaging and informative library experiences worldwide.