The Psychology of CX 101: Master The Hidden Drivers Of Customer Behavior
by Mark Levy
The Psychology of CX 101 explores the hidden psychological drivers behind customer behavior. Mark Levy presents an accessible introduction to the relationship between psychology and customer experience, offering readers a foundation for understanding the human factors that shape perceptions, decisions, and interactions in a business context.
About This Book
The Psychology of CX 101: Master The Hidden Drivers Of Customer Behavior introduces the psychological dimension of customer experience.
The book focuses on the underlying drivers that influence how customers think, feel, and behave.
It offers an accessible starting point for readers interested in connecting psychology with customer experience and business practice.
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