EBK: Services Marketing: Integrating Customer Service Across the Firm 4e: Integrating Customer Focus Across the Firm
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EBK: Services Marketing: Integrating Customer Service Across the Firm 4e: Integrating Customer Focus Across the Firm

by Mary Jo Bitner, Dwayne Gremler, Valarie Zeithaml, Alan Wilson

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I will be using this book for: