EBK: Services Marketing: Integrating Customer Service Across the Firm 4e: Integrating Customer Focus Across the Firm
by Mary Jo Bitner, Dwayne Gremler, Valarie Zeithaml, Alan Wilson
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by Mary Jo Bitner, Dwayne Gremler, Valarie Zeithaml, Alan Wilson
No reviews yet. Be the first to review this book!