Susan Drake

About the Author

Susan Drake is a renowned expert in organizational behavior and employee engagement, with over two decades of experience consulting for Fortune 500 companies on strategies to boost internal motivation and customer satisfaction. Her innovative approach to internal marketing has transformed workplaces by emphasizing the human element in business success, drawing from real-world case studies and psychological insights. In her acclaimed book, Light Their Fire: Using Internal Marketing to Ignite Employee Performance and Wow Your Customers, Drake provides practical tools for leaders to foster a passionate workforce that drives exceptional results. A sought-after speaker and thought leader, she continues to inspire professionals worldwide through workshops, articles, and her ongoing research into the dynamics of high-performing teams.