Sue Baines

About the Author

Sue Baines is a distinguished scholar and advocate for innovative public service models, with a career spanning academia, policy advisory, and community engagement. Holding a PhD in social policy from the University of Manchester, she has dedicated over two decades to exploring how co-creation can drive social justice and foster resilient communities. Her research bridges theoretical frameworks with practical applications, emphasizing 'concrete elasticity'—the ability of rigid systems to adapt flexibly to human needs. Baines has collaborated with governments, NGOs, and grassroots organizations across Europe and beyond, influencing reforms in welfare, healthcare, and urban planning. As a sought-after speaker and consultant, she continues to champion inclusive innovation that empowers marginalized voices in public sector transformation.