Horst Schulze

About the Author

Horst Schulze is a visionary leader whose career in hospitality redefined standards of excellence worldwide. As the co-founder and former president of Ritz-Carlton Hotel Company, he spearheaded operations that earned the organization multiple Malcolm Baldrige National Quality Awards, instilling a culture of unwavering service and innovation across luxury properties. Drawing from decades of hands-on experience, Schulze imparts timeless principles in his acclaimed book, Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise, offering practical strategies for individuals and organizations to thrive amid modern challenges. A sought-after speaker and consultant, he continues to inspire leaders to pursue uncompromising quality in every endeavor, blending German precision with American entrepreneurial spirit.