Helen Morris

About the Author

Helen Morris is a seasoned IT service management expert with over two decades of experience in guiding organizations through digital transformations and certification programs. As a certified ITIL practitioner and trainer, she has empowered countless professionals to master the intricacies of IT governance and service delivery. Her passion for demystifying complex frameworks shines through in her writing, where she breaks down technical concepts into accessible, actionable insights. Helen's work in the Orgtopia Certification Study Guide series reflects her commitment to fostering excellence in IT operations, drawing from real-world case studies and her extensive consulting background. Beyond authoring, she speaks at industry conferences and mentors emerging IT leaders, always advocating for adaptive, people-centered approaches to technology.