その言葉は、あなたを守ってくれる: カスタマーサービス歴20年 30万件の電話対応でたどり着いた答え (Japanese Edition)
by 森音月子
Based on two decades in customer service and 300,000 phone interactions, this Japanese book considers how carefully chosen words can support and protect people. It gathers communication insights shaped by extensive experience handling conversations and searching for dependable answers.
About This Book
This book reflects on 20 years of experience in customer service.
Based on 300,000 telephone interactions, it considers the words that can offer support and protection in communication.
It presents insights gathered through repeated customer-service conversations and the answers reached through that experience.
Written in Japanese, this book focuses on the practical power of language in everyday interactions.
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