atsuisouptotsumetaiomise: okyakusamanokokorogahanareteikumukishitsukeiei (Japanese Edition)
by Shinya Usui
A Japanese business title exploring indifferent management and the way customers can gradually feel disconnected from a shop. Using the contrast between hot soup and a cold store, it invites readers to consider customer experience, business conduct, and the importance of maintaining a welcoming relationship with customers.
About This Book
This Japanese edition examines the contrast suggested by its title: a hot soup and a cold shop.
It focuses on indifferent management and the ways customers’ feelings may grow distant.
The book is relevant to readers interested in business practices, customer relationships, and the experience businesses create for the people they serve.
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