Complaint handling theory Basic attitude and way of thinking that makes the other person feel unreasonable: Customer friendly solution Know the difference ... (ishiguroshoseki) (Japanese Edition)
This Japanese-language guide explores the fundamentals of complaint handling, with an emphasis on customer-friendly solutions. It explains attitudes and ways of thinking that can support effective responses while helping readers recognize the difference between reasonable concerns and unreasonable demands.
About This Book
This Japanese-language guide introduces fundamental approaches to handling complaints.
It focuses on attitudes and ways of thinking that can help service providers respond in a customer-friendly manner.
The book also addresses the difference between reasonable customer concerns and unreasonable demands.
Its emphasis is on practical understanding for people seeking a clearer approach to complaint resolution.
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