La pregunta decisiva 2.0 (Acción Empresarial) (Spanish Edition)
by Rob Markey
Explores the Net Promoter System as a tool for measuring loyalty, gathering feedback, and improving business performance through customer-centric strategies.
About This Book
La pregunta decisiva 2.0 presents a proven framework for understanding customer loyalty and its impact on company performance.
The book explains how the Net Promoter Score helps organizations identify promoters, passives, and detractors among their customers.
It offers guidance on using customer feedback to improve products, services, and overall business strategy.
Readers will learn methods for turning customer insights into actionable steps that support sustainable growth.
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