The Toyota Way to Service Excellence (PB): Lean Transformation in Service Organizations
by Jeffrey K. Liker, Karyn Ross
Learn how to apply lean principles from The Toyota Way to transform service organizations, drive continuous improvement, and deliver lasting excellence.
About This Book
The Toyota Way to Service Excellence explores lean transformation strategies tailored for service organizations.
Readers learn how to adapt proven methods from manufacturing to improve service quality and efficiency.
The book emphasizes respect for people and continuous improvement as core elements of organizational success.
Guidance is provided on building a culture that supports sustainable change and operational excellence.
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