The Toyota Way to Service Excellence (PB): Lean Transformation in Service Organizations
by Jeffrey K. Liker, Karyn Ross
Jeffrey K. Liker and Karyn Ross present a focused look at Lean transformation in service organizations. Drawing on the Toyota Way, the book explores service excellence, operational improvement, and management practices for readers seeking a business-oriented approach to organizational change.
About This Book
The Toyota Way to Service Excellence focuses on applying Lean thinking to service organizations.
Jeffrey K. Liker and Karyn Ross examine how the Toyota Way can inform efforts to improve service excellence.
This book is centered on Lean transformation in organizations where service quality and operational effectiveness are important goals.
It offers a business-focused perspective for readers interested in management, operations, and organizational improvement.
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