Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue
by Nick Mehta, Dan Steinman, Lincoln Murphy
Customer Success explores how innovative companies can reduce churn, grow recurring revenue, and create stronger customer relationships. Nick Mehta, Dan Steinman, and Lincoln Murphy present a business-focused guide for leaders and teams seeking a more sustainable, customer-centered approach to growth.
About This Book
Customer success is presented as a business discipline centered on helping customers achieve lasting value.
This book focuses on reducing churn and supporting recurring revenue growth through a customer-centered approach.
It is intended for companies seeking to strengthen customer relationships and build more sustainable business performance.
Written by Nick Mehta, Dan Steinman, and Lincoln Murphy, the book offers a focused perspective on customer success for business leaders and practitioners.
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