Service Management: Operations, Strategy, Information Technology 8th International edition by Fitzsimmons, James A., Fitzsimmons, Mona J., Bordoloi, Sanje (2013) Paperback
Service Management: Operations, Strategy, Information Technology, 8th International Edition, explores the integration of operations, strategic planning, and IT in service organizations. Authored by Fitzsimmons and Bordoloi, this 2013 paperback provides essential knowledge for managing services effectively in a technology-driven world.
About This Book
This textbook, Service Management: Operations, Strategy, Information Technology, 8th International Edition, is authored by James A. Fitzsimmons, Mona J. Fitzsimmons, and Sanje Bordoloi. Published in 2013 as a paperback, it addresses key aspects of service operations in modern businesses.
The book integrates operations management principles with strategic planning and the role of information technology in service delivery. It offers insights into designing and improving service systems to meet customer needs efficiently.
Ideal for students and professionals in business and management fields, the text emphasizes practical applications in service industries. It covers foundational concepts without delving into specific case studies or examples beyond its core framework.
With its international perspective, the edition is suited for global contexts, highlighting how technology influences service strategies across various sectors.
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