Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way
James Merlino examines the principles behind building a superior patient experience through the Cleveland Clinic way. This business-focused guide is suited to healthcare leaders, managers, and professionals seeking a broader understanding of service excellence, organizational culture, and the role of customer care in modern healthcare.
About This Book
Service Fanatics explores how to build a superior patient experience in a healthcare setting.
Drawing on the Cleveland Clinic way, the book focuses on service as an important part of organizational performance.
James Merlino presents a business-oriented perspective for readers interested in healthcare leadership, patient care, and service excellence.
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