High-Tech, High-Touch Customer Service: Inspire Timeless Loyalty in the Demanding New World of Social Commerce
High-Tech, High-Touch Customer Service explores how businesses can navigate the demanding world of social commerce while keeping customer relationships at the center. Micah Solomon considers the balance between technology and personal attention, offering a business-focused perspective on creating memorable service and inspiring lasting loyalty.
About This Book
High-Tech, High-Touch Customer Service examines customer service in a changing commercial environment shaped by technology and social commerce.
Micah Solomon explores the relationship between digital tools and personal attention in creating positive customer experiences.
The book focuses on inspiring lasting customer loyalty while addressing the expectations of a demanding new world.
It offers a business-centered perspective on combining high-tech methods with high-touch service.
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