The Customer Rules: The 39 Essential Rules for Delivering Sensational Service
Lee Cockerell’s The Customer Rules distills the pursuit of sensational service into 39 essential rules. Designed for professionals and leaders in customer-focused organizations, this practical guide offers a clear framework for thinking about service, strengthening customer experiences, and making customer care a consistent part of everyday business.
About This Book
The Customer Rules presents 39 essential rules for delivering sensational service.
Written by Lee Cockerell, the book focuses on customer service as a practical discipline that can be understood, practiced, and improved.
Its rule-based format offers a concise way to examine the habits and principles that shape memorable customer experiences.
Designed for service professionals, managers, and business leaders, this guide provides a framework for keeping customers at the center of daily decisions.
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