The Managed Heart: Commercialization of Human Feeling
A sociological study of emotional labor, exploring how service workers manage feelings for wages and the resulting personal and social costs.
About This Book
The Managed Heart examines the commercialization of human feeling in modern service industries.
It analyzes how workers are expected to manage and perform emotions as part of their job requirements.
The book discusses the personal and social consequences that arise when feelings become a commodity.
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