Employees First, Customers Second: Turning Conventional Management Upside Down
by Vineet Nayar
A management approach that puts employees ahead of customers to drive real organizational change and improved performance.
About This Book
This book presents a management philosophy that reverses traditional priorities by placing employees first.
It explores how empowering workers can lead to improved performance and customer satisfaction.
The approach challenges conventional business hierarchies and decision-making structures.
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