Quality Is Personal: A Foundation For Total Quality Management
Quality Is Personal explores total quality management from the perspective that lasting quality begins with individual commitment. Harry Roberts offers a foundation for understanding how personal responsibility can support broader organizational quality efforts, making this a useful introduction for readers interested in management, process improvement, and workplace excellence.
About This Book
Quality Is Personal examines total quality management through the idea that quality begins with individual responsibility.
Harry Roberts presents a foundation for understanding quality as a personal and organizational commitment.
The book is suited to readers seeking a general introduction to the principles and mindset associated with total quality management.
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