Lean Solutions: How Companies and Customers Can Create Value and Wealth Together
by James P. Womack, Daniel T. Jones
Lean Solutions shows how companies and customers can collaborate using lean principles to create shared value and reduce waste.
About This Book
Lean Solutions explores how organizations can better serve customers by rethinking traditional processes.
The authors draw on lean principles to show ways companies and customers can work together more effectively.
Emphasis is placed on identifying customer value and eliminating waste throughout the value stream.
Readers are encouraged to consider both company operations and customer experiences in tandem.
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