The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
by Joseph A. Michelli, Joseph Michelli
The New Gold Standard presents five leadership principles for creating a legendary customer experience. Using the Ritz-Carlton Hotel Company as its reference point, Joseph A. Michelli explores the connection between leadership, service culture, and consistently high standards in business.
About This Book
The New Gold Standard focuses on leadership principles for creating a legendary customer experience.
Drawing on the example of the Ritz-Carlton Hotel Company, the book examines how service culture and leadership can shape the way customers experience an organization.
It is suited to readers interested in business leadership, customer service, and developing distinctive standards of excellence.
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