USER'S PERCEPTIONS AND EXPECTATIONS OF QUALITY LIBRARY SERVICES: A SURVEY OF UNIVERSITY OF THE PUNJAB's LIBRARIES
by Alia Arshad, Dr.Kanwal Ameen
A survey-based study exploring user perceptions and expectations of library service quality at the University of the Punjab.
About This Book
This research investigates how users perceive and evaluate the quality of services provided by the libraries at the University of the Punjab.
The study focuses on understanding user expectations and satisfaction levels regarding library resources and support.
Findings are based on a survey conducted among library users at the university.
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