USER'S PERCEPTIONS AND EXPECTATIONS OF QUALITY LIBRARY SERVICES: A SURVEY OF UNIVERSITY OF THE PUNJAB's LIBRARIES
by Alia Arshad, Dr.Kanwal Ameen
This study explores users’ perceptions and expectations of quality library services through a survey of the University of the Punjab’s libraries. It offers a focused examination of service experience and user needs, making it relevant to readers interested in academic libraries, library evaluation, and user-centered service research.
About This Book
This study examines users’ perceptions and expectations of the quality of library services at the University of the Punjab’s libraries.
Based on a survey approach, it focuses on how library users view the services available to them and what they expect from those services.
The work provides a focused resource for understanding user-oriented service evaluation in an academic library setting.
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