ITIL® 4 - Comprendre la démarche et adopter les bonnes pratiques (3e édition): Comprendre la démarche et adopter les bonnes pratiques (3e édition)
A clear introduction to the ITIL 4 framework, guiding professionals on adopting best practices for effective IT service management and value delivery.
About This Book
This book presents the ITIL 4 framework and its core concepts for IT service management.
It explains how organizations can adopt ITIL best practices to improve service delivery and value creation.
The content covers the key principles, dimensions, and practices defined in the ITIL 4 methodology.
Readers will find guidance on implementing ITIL processes within their own IT environments.
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