Trusted advisor: Bâtir des relations durables : devenir un conseiller de confiance
by David H. Maister, Charles H Green, Robert M. Galford
Learn how to build enduring client relationships and earn the role of trusted advisor through proven principles of trust, communication, and value delivery.
About This Book
Trusted Advisor explores how professionals can move beyond transactional interactions to develop deep, trust-based relationships with clients.
The book outlines key behaviors and mindsets that distinguish trusted advisors from ordinary service providers.
Readers learn practical frameworks for improving communication, credibility, and long-term client loyalty.
Emphasis is placed on listening, integrity, and delivering value that extends beyond technical expertise.
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