BIFF for Healthcare: Reducing Conflict with 3 Simple Skills (Conflict Communication, 8)
BIFF for Healthcare teaches the BIFF method—Brief, Informative, Friendly, and Firm—for effective conflict communication in medical settings. It helps professionals manage challenging interactions with patients and colleagues, reducing tension and improving outcomes. Part of the Conflict Communication series, this book provides practical strategies for de-escalating disputes and maintaining professionalism in high-pressure environments.
About This Book
BIFF for Healthcare is part of the Conflict Communication series, providing strategies for handling disputes in medical environments. Authored by Bill Eddy and Ekaterina Ricci, it focuses on the BIFF method, which stands for Brief, Informative, Friendly, and Firm.
The book equips healthcare workers with tools to respond to difficult communications from patients, colleagues, or others, promoting de-escalation and professionalism. It emphasizes clear and concise messaging to reduce misunderstandings and maintain positive relationships.
Designed for real-world application, the content addresses common conflict scenarios in healthcare, offering guidance on adapting the BIFF technique to various situations. Readers learn to prioritize information over emotion, fostering better outcomes in high-stakes interactions.
This eighth installment in the series builds on established principles of conflict resolution, tailored specifically to the unique demands of the healthcare field.
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