BIFF: Quick Responses to High-Conflict People, Their Personal Attacks, Hostile Email and Social Media Meltdowns
by Bill Eddy
BIFF: Quick Responses to High-Conflict People, Their Personal Attacks, Hostile Email and Social Media Meltdowns offers a focused approach to difficult communication. Bill Eddy addresses concise responses to high-conflict behavior across personal interactions, email, and social media, emphasizing communication that remains brief, informative, friendly, and firm.
About This Book
BIFF presents a communication approach for dealing with high-conflict people and difficult interactions.
The book focuses on quick responses to personal attacks, hostile email, and social media meltdowns.
Its subject matter centers on keeping challenging communication brief, informative, friendly, and firm.
Written by Bill Eddy, this guide is intended for readers seeking practical ways to manage high-conflict exchanges.
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