E-Quality: Bridging the Total Quality Involvement Gap
by Paul Levy, Gillian Shapiro, Swasti Mitter
This work analyzes barriers to effective quality management and offers guidance on increasing employee participation in organizational improvement efforts.
About This Book
E-Quality examines approaches to enhancing organizational performance through greater employee participation in quality initiatives.
The authors address challenges organizations face when attempting to implement comprehensive quality management programs.
Topics include workforce engagement, communication barriers, and structural factors affecting quality outcomes.
The book provides frameworks for assessing and improving total quality involvement across different organizational contexts.
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