Improving Service Quality: Achieving High Performance in the Public and Private Sectors
Michael Milakovich explores how organizations in the public and private sectors can pursue improved service quality and higher performance. With its cross-sector focus, this book offers readers a broad management perspective on organizational effectiveness, making it relevant to students and professionals interested in service delivery and performance improvement.
About This Book
Improving Service Quality examines the pursuit of high performance in both public and private sector organizations.
The book focuses on service quality as a central consideration for organizations seeking stronger performance and effectiveness.
Its cross-sector perspective makes it relevant to readers interested in management, organizational improvement, and public administration.
Written by Michael Milakovich, this work provides a broad foundation for understanding service quality in varied institutional settings.
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