ISO/IEC 20000: An Introduction to the Global Standard for Service Management
ISO/IEC 20000: An Introduction to the Global Standard for Service Management offers a focused introduction to the internationally recognized standard for service management. David Clifford’s book is designed for readers who want to build a foundational understanding of ISO/IEC 20000 and its relevance to professional practice.
About This Book
ISO/IEC 20000: An Introduction to the Global Standard for Service Management provides an accessible entry point to the ISO/IEC 20000 standard.
The book focuses on service management and the role of an internationally recognized standard in this area.
It is suited to readers seeking foundational context on ISO/IEC 20000 and its place within professional service management.
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