Hospitality and Service
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Hospitality and Service

by Harry Katzan Jr.

Business hospitality management Customer Service
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Hospitality and Service offers a focused examination of two closely connected areas of professional life. Written for readers interested in service-oriented work, it provides a useful starting point for exploring the concepts, practices, and context associated with hospitality and service.

About This Book

Hospitality and Service focuses on the relationship between hospitality and service.

The book provides a topic-centered resource for readers exploring service-oriented work and its broader professional context.

Its subject matter may interest students, practitioners, and anyone seeking a general introduction to hospitality and service.

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I will be using this book for: