The ITSM Process Design Guide: Developing, Reengineering, and Improving IT Service Management
by Donna Knapp
A practical guide to designing and improving IT service management processes for better efficiency and delivery.
About This Book
This book provides guidance on developing and reengineering IT service management processes.
It focuses on improving the efficiency and effectiveness of IT service delivery.
Readers will learn strategies for process design and continuous improvement.
Reviews
No reviews yet. Be the first to review this book!