Human Sigma: Managing the Employee-Customer Encounter
by John H. Fleming, Jim Asplund
Human Sigma examines how aligning employee engagement with customer satisfaction can improve organizational performance and business outcomes.
About This Book
Human Sigma explores the connection between employee engagement and customer satisfaction in organizations.
The book presents research-based strategies for managing the employee-customer encounter to drive better business results.
It emphasizes the importance of measuring and improving both employee and customer experiences together.
Readers will learn practical approaches for creating more effective workplace and customer interactions.
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