The Kaizen Event Planner: Achieving Rapid Improvement in Office, Service, and Technical Environments
by Karen Martin, Mike Osterling
A concise resource for planning Kaizen events that deliver fast, sustainable improvements in office, service, and technical environments.
About This Book
The Kaizen Event Planner provides structured guidance for organizing improvement workshops in non-manufacturing environments.
It covers preparation steps, facilitation techniques, and follow-up actions to sustain gains.
The book emphasizes cross-functional team involvement and measurable results.
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